Role of the Brand in Developing Customer Loyalty

Role of the Brand in Developing Customer Loyalty INTRODUCTION 1.1 Nature of Assignment  · My project is about â€Å"The Role of Brand in the Development of Customer Loyalty†.  · Its the part of MBA and it is the requirement of my institute, â€Å"THE UNIVERSITY OF WALES†, for the completion of our degree.  · The purpose of project is to determine the role of brand in the development of customer loyalty. After completion of this project I can easily understand that how brand helps in the development of customer loyalty.  · I am doing work on this project to collect data and other relevant information to build a relation between role of brand and customer loyalty and to prove that brand plays an important role in the development of customer loyalty.  · It is my project which is being supervised by a senior person allocated by my institute.  · In order to make my project more reliable field data will also be collected and analyzed.  · Data from the pre-research on this topic will also be studied to make my project well designed and easily understandable.  · From the company point of view my research work will be helpful to understand the relationship between brand and customer loyalty. 1.2 The Rationale for this Study * Literature review has proved that customer loyalty affects by brand. * Different work on this topic has been done which is in chapter# 2. * It is a moralize agreement that brand affects customer loyalty. * I will try to test this claim that the role of brand in the development of customer loyalty with the help of this project using primary and secondary research. * In UK context it would be useful contribution towards this field. * This research will be helpful in understanding the role of brand in the development of customer loyalty. * In local environment findings from this project will be used in number of groups including companies, scholars and also researchers. 1.3 Brand In marketing, a brand is a collection of feelings toward an economic producer. Feelings are created by the accumulation of experiences with the brand, both directly relating to its use, and through the influence of advertising, design, and media commentary. A brand is a symbolic embodiment of all the information connected to a company, product or service. A brand serves to create associations and expectations among products made by a producer. A brand often includes an explicit logo, fonts, color schemes, symbols, which are developed to represent implicit values, ideas, and even personality. Concepts Some marketers distinguish the psychological aspect of a brand from the experiential aspect. The experiential aspect consists of the sum of all points of contact with the brand and is known as the brand experience. The psychological aspect, sometimes referred to as the brand image, is a symbolic construct created within the minds of people and consists of all the information and expectations associated with a product or service. The nicest approach to brand building considers the conceptual structure of brands, businesses and people. 1.4 Brand Loyalty Brand loyalty is the ultimate goal a company sets for a branded product. Brand loyalty is a consumers preference to buy a particular brand in a product category. It occurs because consumers perceive that the brand offers the right product features, images, or level of quality at the right price. This perception becomes the foundation for a new buying habit. Basically, consumers initially will make a trial purchase of the brand and, after satisfaction, tend to form habits and continue purchasing the same brand because the product is safe and familiar. Brand loyalists have the following mindset: * â€Å"I am committed to this brand.† * â€Å"I am willing to pay a higher price for this brand over other brands.† * â€Å"I will recommend this brand to others.† Importance of Brand Loyalty There are three main reasons why brand loyalty is important: Higher Sales Volume The average United States Company loses half of its customers every five years, equating to a 13% annual loss of customers. This statistic illustrates the challenges companies face when trying to grow in competitive environments. Achieving even 1% annual growth requires increasing sales to customers, both existing and new, by 14%. Reducing customer loss can dramatically improve business growth and brand loyalty, which leads to consistent and even greater sales since the same brand is purchased repeatedly. Premium Pricing Ability Studies show that as brand loyalty increases, consumers are less sensitive to price changes. Generally, they are willing to pay more for their preferred brand because they perceive some unique value in the brand that other alternatives do not provide. Additionally, brand loyalists buy less frequently on cents-off deals these promotions only subsidize planned purchases. Retain Rather than Seek Brand loyalists are willing to search for their favorite brand and are less sensitive to competitive promotions. The result is lower costs for advertising, marketing and distribution. Specifically, it costs four to six times as much to attract a new customer as it does to retain an old one. 1.5 Customer Loyalty When a consumer finds that a particular brand is delivering the best products and services for him and that brands solves his problems with their products, he begins to identify that brand with a certain quality and develops a loyalty for it. In fact, if you have a customer who is committed to your brand, chances are that he will choose your product or service over the others that are available in the market. Customer loyalty plays a major role in making your business successful. If you are capable of retaining as much as 5% of your old customer base, then your business can grow up to 75%. Another great thing about your old customers who rely on you is that they will tell their friends, family and acquaintances about your products and services. In this manner, your business will get the best kind of advertising possible. Similarly, a customer who does not like your products might do some negative marketing for you, so you need to be on your toes and ensure that all your customers are satisfied with you. This will help you convert your prospective customers to your clients. 1.6 The Role of Brand in the Development of Customer Loyalty In order to keep your old customer base alive and loyal towards your brand. You need to have something unique about your brand. If you are able to have a unique feature that your customers love, then chances are that your customers will stick to your company and even tell others about it. The key is to develop this USP or Unique Selling Point in order to entice the customers and keep them loyal. If your customer is aware of your USP and benefits from it, you will get a brand loyalty that will be enough to keeps your business booming. Customer loyalty is more than simple repurchasing, however. Customers may repurchase a brand due to situational constraints, a lack of viable alternatives, or out of convenience. Such loyalty is referred to as spurious loyalty. True brand loyalty exists when customers have a high relative attitude toward the brand which is then exhibited through repurchase behavior. This type of loyalty can be a great asset to the firm. Customers are willing to pay higher prices, they may cost less to serve, and can bring new customers to the firm. 2. LITERATURE REVIEW To determine the role of brand in the development of customer loyalty some articles have been studied. After studying these articles we came to know that how much research has been done by different persons on this topic. Previous research putts light on different kinds of factors related to development of customer loyalty that how customer loyalty can be measured and how properly or effectively brand can be managed and implemented. And what models can be used to make a particular brand more successful. Previous research also explains that what factors are responsible for the decline of a brand. So we came to know about loyalty that a customers loyalty can be determined by studying that how repetitively customer make purchasing of products of a particular brand when some others alternatives are available to customers. Several studies have been conducted in this area following are the list of some key articles and a brief description will be given following. 2.1 Summaries of Articles 1st article is about Brand Loyalty which is being studied by Nancy Giddens, Agricultural Extension Value Added Marketing Specialist. Brand Loyalty has been proclaimed by some to be the ultimate goal of marketing. In marketing, brand loyalty consists of a consumers commitment to repurchase the brand and can be demonstrated by repeated buying of a product or service or other positive behaviors such as word of mouth advocacy. True brand loyalty implies that the consumer is willing, at least on occasion, to put aside their own desires in the interest of the brand. Brand loyalty is more than simple repurchasing, however. Customers may repurchase a brand due to situational constraints, a lack of viable alternatives, or out of convenience. Such loyalty is referred to as spurious loyalty. True brand loyalty exists when customers have a high relative attitude toward the brand which is then exhibited through repurchase behavior. This type of loyalty can be a great asset to the firm: customers are willing to pay higher prices, they may cost less to serve, and can bring new customers to the firm. For example, if Joe has brand loyalty to Company A he will purchase Company As products even if Company Bs are cheaper and/or of a higher quality. This article is about decline of brands by James Surowiecki. The truth is weve always overestimated the power of branding while underestimating consumers ability to recognize quality. When brands first became important in the US a century ago, it was because particular products Pillsbury flour or Morton salt offered far more reliability and quality than no-name goods. Similarly, many (and arguably most) of the important brands in American history Gillette or Disney became successful not because of clever marketing, but because they offered something you couldnt get anywhere else. (Gillette made the best razors; Disney made the best animated movies.) Even Nike first became popular because it made superior running shoes. Marketers looked at these companies and said they were succeeding because their brands were strong. In reality, the brands were strong because the companies were succeeding. Over time, certain brands came to connote quality. They did provide a measure of insurance which in turn made firms less innovative and less rigorous. (Think of the abominable cars General Motors, Ford, and Chrysler made in the late 1960s through the 1970s remember the Pinto? in part because they assumed that they had customers for life.) That sense of protection is eroding in industry after industry, and instead of a consumer economy in which success is determined in large part by name, its now being determined by performance. The aristocracy of brand is dead. Long live the meritocracy of product. This article is about customer engagement by Richard Sedley. Customer Engagement refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be both consumer- or company-led and the medium of engagement can be on or offline. A customers degree of engagement with a company lies in a continuum that represents the strength of his investment in that company. Positive experiences with the company strengthen that investment and move the customer down the line of engagement. This article is about Brand Engagement by Watson Wyatt. Brand Engagement is a term loosely used to describe the process of forming an attachment (emotional and rational) between a person and a brand. It comprises one aspect of brand management. What makes the topic complex is that brand engagement is partly created by institutions and organizations, but is equally created by the perceptions, attitudes, beliefs and behaviors of those with whom these institutions and organizations are communicating or engaging with. As a relatively new addition to the marketing and communication mix, brand engagement sits in the space between marketing, advertising, media communication, social media, organizational development, internal communications and human resource management This article is on Brand management by Neil H. McElroy. Brand management is the application of marketing techniques to a specific product, product line, or brand. It seeks to increase the products perceived value to the customer and thereby increase brand franchise and brand equity. Marketers see a brand as an implied promise that the level of quality people have come to expect from a brand will continue with future purchases of the same product. This may increase sales by making a comparison with competing products more favorable. It may also enable the manufacturer to charge more for the product. The value of the brand is determined by the amount of profit it generates for the manufacturer 3. RESEARCH METHODOLOGY Research methodology will be discussed in the following section. 3.1 Theoretical Framework The dependent variable, customer loyalty of branded casual wear companies depend upon two independent variables which are price and awareness. Most of the people in Pakistan belong to middle class and they prefer to buy products of low price with good quality. So poor quality of these companies has affected its sale as well as customer loyalty. We know that awareness of any product plays an important role to increase or decrease the customer loyalty. The quality and comfort of branded products are close to local brands. Similarly the awareness of the branded casual wearing is low because of less impressive advertisement. So, it is clear that the sale and customer loyalty is low because of high price and unawareness. 3.2 Research Objectives Following are the objectives of this study: 1. To determine the importance of branding in creating customer loyalty. 2. To identify the characteristics of a brand that help in brand loyalty. 3. To investigate the reasons for brand preference. 4. How brand loyalty can be developed? 5. What makes the customer loyal? 6. To make recommendations for developing customer loyalty through branding. 3.3 Operationalization Customer Loyalty In this, we will measure the customer loyalty whether the people are buying it or not and why. We have price and awareness as an independent variable and we will measure customer loyalty for different types of the branded casual wearing. Awareness Awareness is an independent variable and we will measure it by the following indicators: i) By asking the people whether they are aware or not. ii) If yes, then from which media vehicle they became aware of it e.g. Newspapers, Magazines, T.V, Radio, Bill boards, word of mouth etc. Methodology Used To perform this task, research was conducted in such a way that reflected the awareness towards branded casual wearing. The primary source of data collection was used and the instrument for data collection was personally administered Questionnaire. This questionnaire was administered personally due to sampling information, administrative control, and helping the respondents in answering technical questions. The population of the research consists of ultimate consumers. Therefore Convenience Sampling technique was used. 3.4 Research Design The purpose of this research was to establish the relationship between independent variables high price awareness and the dependent variable customer loyalty. This is a field study because it examined the relationship between the variables. For this purpose questionnaire was developed to get response of the people. Neither the variables were controlled nor was artificial setting created for the study. The unit of analysis for this study is an individual and tool of data collection is questionnaire. For data collection we have used convenience sampling technique. Procedure Used Standardized questionnaire was designed for consumers. The questionnaire was developed in order to make it comprehensive, so as to enable the researcher to collect all needed information from consumers. The questionnaires was distributed and filled in by the consumers. Methods of Data Collection Population consisting of people who are using the branded casual wears were considered for the collection of data. Survey questionnaire was thus used to collect data from respondents in different areas and University of the Central Punjab. Tool for Data Collection Tool to collect data was survey questionnaire which was very carefully designed. It consisted of all the types of questions i.e. dichotomous questions and multiple choices. So as to acquire in depth knowledge from the consumers about the research problem. After preparation of questionnaire, it was shown to kind teacher for changes in it. Pre-testing After developing and getting it approved, 5 copies of the questionnaire were filled out by the senior students of the University. The respondents faced only few problems which were then replaced and made it easier and comprehensive. After pre-testing 50 copies were again distributed among the public and students. Sampling Techniques We have selected the samples which gave maximum representatives of target market. These samples gave more reliable and accurate information because they are end users of branded casual wears and can provide better information about research problem. Nature of the Study The research study was applied research because it was performed to find solution of problem. Why customer loyalty of branded casual wears is lower. After finding solution of problem, companies implement it to rectify problem situation. Purpose of Study The research has two main purpose first purpose is aimed at to be completed as a requirement of course. Second purpose was to study the impact of important factors that affect customer loyalty of branded casual wears. Some of important factors to be studied were: * Demographic factors like age, income occupation * Quality * Price * Brand name * Availability * Advertisement All these factors were studied to find out all possible ways to maintain and to improve factors such as availability, quality, price, advertisement etc. Study Setting This is a field study because it examined attitude and behavior of the people towards low demand for branded casual wears. For this purpose we had surveyed different areas and got filled in the questionnaires from students. Variables were neither controlled nor manipulated and no artificial setting was created for the study. Time Horizon The data for this research was collected over one month period. Field Work We had 50 sample sizes. We went to the commercial and business areas to fill this questionnaire. The areas consisted of Green heith markets and white city commercial markets. During our field work, we faced a few problems like negative responses from the respondents. Some of the persons hesitated refused to fill questionnaire. But we faced all problems boldly as a good researcher. 3.5 LIMITATIONS OF THE RESEARCH STUDY Our research has following limitations: 1) Lack of time 2) Cost for collecting data. 3) Sample size is small. 4. ANALYSIS OF SURVEY QUESTIONNAIRE, INTERPRETATION OF DATA AND TABULATION REPRESENTATION TABLE NO.1 Do you prefer branded clothes? Response Frequency %age Yes 41 82% No 9 18%_ Total 50 100__ According to our analysis 82% respondents preferred branded clothes while 18% respondents out of our selected samples did not prefer branded clothes. So our analysis shows that majority of the people prefer branded clothes. TABLE NO.2 Brand is important for which item of clothing? Items Frequency %age Shirt 10 20% Jeans 22 44% Casual wears 18 36% Total 50 100% 20% of respondents preferred branded shirts, 44% of respondents preferred branded jeans while 36% of respondents preferred branded casual wears. So according to our analysis its clear that majority of people prefer branded jeans. TABLE NO.03 Why do you prefer branded clothes? Strongly agree Agree Disagree Strongly Disagree Total High Quality 24 (48%) 18 (36%) 6 (12%) 2(4%) 50 Comfort 26 (52%) 15 (30%) 8 (16%) 1 (2%) 50 Durability 25 (50%) 18 (36%) 5 (10%) 2 (4%) 50 This graph shows that 48% respondents are strongly agreed, 36% respondents are agreed, 12% respondents are disagreed and 4% respondents are strongly disagreed that they prefer branded clothes due to high quality. 52% respondents are strongly agreed, 30% respondents are agreed, 16% respondents are disagreed and 2% respondents are strongly disagreed that they prefer branded clothes due to comfort. 50% respondents are strongly agreed, 36% respondents are agreed, 10% respondents are disagreed and 4% respondents are strongly disagreed that they prefer branded clothes due to durability. So majority of people prefer branded clothes due to comfort. TABLE NO.04 Which of the following element is important for your choice of the branded item? Elements Frequency %age Product features 31 62% Price 14 28% Promotion 04 08% Placement 01 02% Total 50 100_ This graph shows that 62% respondents preferred product features, 28% respondents preferred price, 8%respondents preferred promotion and 2% preferred placement for the choice of branded items. So our analysis shows that product feature is the most important element for the choice of branded items. TABLE NO.05 Approximately, how many times do you buy your clothes? Buying Period Frequency %age Once a week 02 04% Once every 2 weeks 00 00% Once a month 08 16% At the beginning of season 10 20% During the sales period 00 00% During the Christmas Festivities 00 00% As the need arise 15 30% Occasionally 13 26% Rarely 02 04% Others 0 00% Total 50 100% This graph shows that 30% respondents are used to buy clothes as the need arises. So majority of people go to buy clothes as the need arises. TABLE NO.06 From where do you usually buy clothes? By the use of Frequency %age Catalogues 05 10% Magazines 07 14% Internet 03 06% Open Market 35 70%__ Total 50 100%_ Above graph shows that 70% of respondents prefer to buy from open market. 6% respondents through internet, 14% respondents use magazine and 10% respondents use catalogues to buy clothes. So majority of people go to buy clothes from open market. TABLE NO.07 How influential is advertising in your purchase of branded wears? Advertising Frequency %age Very Influential 09 18% Influential 22 44% Slightly Influential 10 20% Not Influential 07 14% Dont Know 02 04%_ Total 50 100__ Above graph shows that 18% of respondents are much influenced, 44% are influenced, 20% are slightly influenced, 14% are not influenced by advertising to purchase branded clothes while 4% of respondents do not know about it. So our analysis shows that majority of people are influenced by advertising to purchase branded clothes. TABLE NO.08 If a company wants to advertise to you, which of the following medium would be most effective in gaining consumers? Medium Frequency %age TV 24 48% Radio 00 00% Magazines 10 20% Newspaper 01 02% Billboards 11 22% Internet 03 06% Others 01 02% Total 50 100% 48% respondents told that T.V is the most effective advertising media. So our analysis shows that majority of people are influenced by advertising through T.V. TABLE NO.09 How influential is a celebrity endorsement in your decision to purchase branded clothes? Celebrity Frequency %age Very Influential 05 10 Influential 15 30 Slightly Influential 13 26 Not Influential 12 24 Dont Know 05 10 Total 50 100 30% respondents told that they are influenced by a celebrity to make their decisions to purchase branded clothes. So our analysis shows that branded clothes should be advertised through a celebrity. TABLE NO.10 How influential are other consumers opinions of a brand in your perception of that brand? Other Consumers Opinion Frequency %age Very Influential 14 28 Influential 19 38 Slightly Influential 12 24 Not Influential 02 4 Dont Know 03 6 Total 50 100 This graph shows that 38% respondents are influenced by other peoples opinion. So company should achieve more and more market reputation. Table No.11 When buying clothes, you: Buying clothes Frequency %age Go directly in a particular shop 31 62 Go round in various shops 19 38 Total 50 100.00 62% respondents go directly to purchase branded clothes in a particular shop while 38% respondents go round in various shops. So a company should have more physical outlets to capture market. Table No.12 How would you rate the following statements? Strongly Agree Agree Disagree Strongly Disagree I wear only well known brands 6 30 9 5 I buy clothes depending on their colors 8 31 6 5 I buy styles that suit me rather than what is fashionable 15 31 3 1 I only buy the style that my friends wear 3 15 23 9 I only buy the latest fashion as long as they suit me 16 20 12 2 I create my own fashion rather than follow it 4 27 14 5 I tend to stick to classic styles that wont date 1 26 19 4 I wear only clothes that are widely available 1 21 23 5 I hate going round for clothes and I let others buy my clothes 2 25 14 9 I search for sales and low prices 18 12 10 10 30 respondents out of 50 are agreed that they wear only well known branded clothes, 31 respondents are agreed that they buy clothes depending on their colors, 31 respondents are agreed that they buy styles that suit them rather than what is fashionable. 23 respondents are disagreed that they only buy the style that their friends wear. 20 respondents are agreed that they only buy the latest fashion as long as they suit them. 27 respondents are agreed that they create their own fashion rather than follow it. 26 respondents are agreed that they tend to stick to classic styles that wont date. 23 respondents are disagreed that they wear only clothes that are widely available. 25 respondents are agreed that they hate going round for clothes and they let others buy their clothes. 18 respondents are strongly agreed that they search for sales and low prices. Table No.13 How important would you rate the following factors in influencing the choice of clothes purchased? Almost Always Sometimes Rarely Never Fashion Magazines 8 20 11 11 Beauty Magazines 6 10 14 20 Television 18 13 15 4 Radio 9 13 14 14 Newspapers 10 25 7 8 Billboards 9 33 8 0 Cinema 8 15 8 19 Promotional Leaflets 3 20 10 17 Internet 17 12 15 6 Others 0 0 0 0 Majority of people are influenced by fashion magazines, T.V, news paper, billboards, promotional leaflets and internet while they are not influenced by beauty magazines, radio and cinema to make the choice of branded clothes. So a company should focus to advertise through T.V and billboards. TABLE NO.14 Do you think that wearing branded clothes would reflect? Strongly Agree Agree Disagree Strongly Disagree Confidence 32 17 1 0 Superior Image 14 29 5 2 Exclusivity 13 32 5 0 Snob Appeal 11 28 9 2 32 respondents are strongly agreed that wearing branded clothes show level of confidence, 29 respondents are agreed that wearing branded clothes reflect superior image. 32 respondents are agreed that branded clothes reflect exclusivity and 28 respondents told that its a snob appeal. So our analysis shows that majority of people purchase branded clothes due to high level of confidence, superior image, exclusivity and snob appeal. TABLE NO.15 Criteria used for the selection of specific brand? Selection Criteria Frequency %age Well known brand name 24 48% Brand shows the quality 18 36% Brand offers incentives 08 16% Total 50 100% The graph and its analysis show that criteria used for selection of specific brand is well known brand name. TABLE NO.16 Which brand is preferred by customer? Preferred Brand Frequency %age Offer more services 10 20% High price with high quality 26 52% Low price with high quality 14 28%_ Total 50 100% 52% respondents told that only that brand is preferred which provides high quality with high price. So a company should mainly focus on high quality. TABLE NO.17 What attracts you more to select a specific brand? Attraction Frequency %age More advertisement 06 12 Market reputation 11 22 Existing customers satisfaction 33 66 Total 50 100 66% respondents told that existing customers satisfaction attracts more to select a specific brand. So majority of people are influenced by existing customers opinion. TABLE NO.18 Why most people prefer local brand? Attraction Frequency %age Less price 26 52 Easy availability 6 12 Same features like imported brand 18 36 Total 50 100 This graph shows that most of the people prefer branded clothes due to less price. TABLE NO.19 Local brand captures market due to Attraction Frequency %age

“Grandfather” and Gandalf

The well-known adventure novel The Hobbit by J. R. R. Tolkien and the historical fiction novel Chains by Laurie Halse Anderson both exemplify the use of the â€Å"wise old man† archetype through the characters Gandalf and â€Å"Grandfather. † Although the former is a powerful sorcerer and the latter is a vulnerable slave, both act as sagacious advisors for the stories’ main protagonists—Bilbo and Isabel. At one point in the Chains text, when Isabel (a slave girl) goes to the town’s pump to get her water, Grandfather says to Isabel, â€Å"A scar is a sign of strength†¦ Look hard for your river Jordan, my child. You’ll find it. † Grandfather shows his wisdom by encouraging Isabel to search for her own freedom beyond the River Jordan, which, in this case, symbolizes the final obstacle she must face before reaching liberty. In the first part of the quote, Grandfather implies that Isabel will encounter a huge obstacle that might hinder her way to freedom, but he says that she must use her perseverance in order to endure it. Similarly, in The Hobbit, Gandalf frequently gives advice to, and encourages, the easily depressed Bilbo in order to persist even though he (Bilbo) may run into dangers along the journey. While both Gandalf and Grandfather are wise, they differ in many ways, including the aspect that Gandalf possesses powerful abilities that make him as near as invincible. When Gandalf uses undefeatable powers to rescue Bilbo and the dwarves from a goblin stronghold, the narrator of the story describes, â€Å"Just at that moment all the lights in the cavern went out, and the great fire went off poof! nto a tower of blue glowing smoke, right up to the roof, that scattered piercing white sparks all among the goblins. † In fact, Gandalf proves to be so powerful that he even has the capacity to electrocute hundreds of goblins in a matter of seconds. On the other hand, Grandfather, a helpless slave, does not possess any of the apparent physical capabilities that Gandalf possesses; Grandfatherâ€⠄¢s only conspicuous characteristic seems to be his judiciousness, a quality formerly referenced as a similarity between Grandfather and Gandalf. Although the two characters, Gandalf and Grandfather, come from completely different backgrounds—one has a significant physical advantage over the other—both still share the same intellectual qualities as wise men who dedicate to the success of their fellow colleagues and eventually help them achieve their goals. To apply this comparison to a global truth, a person may be born with more abilities or a better status than another, but there is ultimately nothing that prevents the person from having as equally successful results as the other.

The Life and Death of Al Capone

Al Capone was an American criminal who started engaging himself in criminal activities quite early in life and was very popular in the 1920s in Illinois.   Al Capone was born in 17th January, 1899 in Brooklyn to Teresa Capone and Gabriel and was named as Alphonse Gabriel Capone. He died in 1947.He was popularly known by many as Scarface due to the knife cut mark that was on his left cheek. The name Al Capone is thus synonymous with crime especially in Chicago and thus one cannot talk of crime and fail to talk of this man. This research paper is specifically going o focus on the life and death of Al Capone. It will in particularly focus on his role as far as crime in the United States is concerned.Al Capone rose to fame in the 1920s during the period known as the Prohibition era. His activities led Chicago to look as if it was a lawless state due to his success in criminal activities. Just like other students, Al Capone went to a public school but unfortunately the teachers in these schools were a bit harsh to immigrant students and would use physical force to discipline them and Al Capone being one of them as his family had migrated to USA from the Old Country, was thus no exception[1].Specifically, Al Capone did not have a good relationship with his school’s administration and thus they were always crossing paths something that drastically affected his grades. After sometime, his relationship with teachers deteriorated to a level such that he was dispelled from school and that marked the end of his life in school[2].Though indirect, his career received a major boost when his father relocated his family to 21 Garfield Place. This relocation gave Al Capone an opportunity to join local street gangs such as the Forty Thieves Juniors and the Brooklyn Rippers where he met other gangsters such as Johny Torrio and Lucky Luciano[3].Having worked for James Street gang and Five points gang, Al Capone gained some skills in ‘street smarts’ making him to be qualified as a bar tender and a bouncer in a brothel in Brooklyn owned by Torrio and Frankie Yale.As a bouncer, he would mistreat people for example; he broke the legs, arms and even skulls of those who were deemed to be chaotic. It was while working as a bouncer in this brothel that Al Capone earned his name the scarface after being attacked and slashed by Frank Gallucio after he insulted her sister although he would later lie that he was injured in the Great War in France[4].It is in 1919 that he was arrested for the first time firstly for disorderly conduct and secondly for a murder case where he killed a man in   1918 but fortunately for Al Capone, as per ganglands’ principles or etiquettes, nobody testified for or against him and thus he was not tried for this murder. To ease down the tension that had built up, Yale who had been invited by his uncle Jim Colosimo in Chicago invited Al Capone to stay with him for a while. This time coincided with when the Prohibiti on Act was in force.Torrio was in disagreement with his uncle because he wanted his uncle to embark on bootlegging something that he was totally opposed. By this time his uncle whoring business had already amassed enough profit and thus he did not see the need to diversify. Torrio started seeing his uncle as a stumbling block and thus thought of how he would eliminate him. With the help of Al Capone, the mission was executed and they took over the business[5].While working for this gang, Al Capone helped his gang to prosper and extended its relations to another gang organization known as Colosimo mob. These organizations in one way or the other helped Al Capone to become the man he was.The reason for this is that after five years of his service, Torrio accidentally got wounded and could no longer be able to lead the gang thereby transferring its leadership to Al Capone. Under his leadership, the gang became the most feared and successful and anyone who challenged its leadership was eliminated. Due to their ruthlessness, they were able to conquer over mobs that succumbed to their threats or entreaties. Those that would not dance to their tunes were suppressed by use of force and a case in point is the Dion O’Bannon’s killing attempt, the Irish Northern Side gang in 1924.According to Oregon Coast Magazine, contrary to the expectations of Torrio and Al Capone, the failure to take over this gang opened a can of worms as from there on the two gangs never saw each other to eye and this culminated to the shootings that left Torrio badly injured. In 1926, he was at it again and was arrested in connection to murdering of three individuals where he spent only one night in jail only to be released for lack of enough evidence[6].[1] Pasley, Fred D. Al Capone: The Biography of a self-Made Man. Kessinger Publishing, 2004; 45 [2] Oregon Coast Magazine online. Al Capone: Social Issues, 1899-1947. Available at http://www.u-s-  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   h istory.com/pages/h1616.html [3] Lorrizo, Luciano J. Al Capone: a Biography. Green wood Publishing Company, 2003; 15 [4] Ibid; 16[5] Carpenoctem. Alphonse â€Å"Scarface Al† Capone (1899-1947) Chicago Crime Leader. 2000. Accessed from   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   http://www.carpenoctem.tv/mafia/acapone.html [6] Oregon Coast Magazine online. Al Capone: Social Issues, 1899-1947. Available at http://www.u-s-  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   history.com/pages/h1616.html

Mattel Toys Recall Case - 1068 Words

Mattel’s Motivations for Outsourcing Companies outsource for a variety of reasons. Most companies primarily outsource manufacturing, labor-intensive jobs to companies located in developing countries at a lower cost. If quality level is maintained, outsourcing can be a great value-added strategy. Through outsourcing, companies can achieve flexibility and are able to focus on their main business. Outsourcing may also enable companies to have access to resources and technology, which may be not have been available locally. Furthermore, expertise in risk management, financial management, and other fields can be contracted through outsourcing. As far as Mattel is concerned, the key motivation for outsourcing is to have access to cheap labor,†¦show more content†¦safety standards. Actions taken by Chinese government did solve some problems such as regulation inconsistency and lacking corporate responsibility, but they also created bottlenecks that led to shipment delays at an additional cost to the manufacturers. Uni ted States politicians criticized both Mattel and China and U.S. government along with the European Union threatened to ban toy imports from China unless government inspectors ensure safety. Suggestions for Mattel and China To completely eliminate the trust issue, Mattel should consider moving from outsourcing to offshoring. While it may be costly at first, long-term benefits can be realized as both quality and imitation issue can be successfully addressed. Rather than changing their strategy, Mattel can send their own highly trained employees to work cooperatively with outsourcing manufacturers, supervising their daily activity to ensure quality and compliance instead of testing every toy after the production process is complete. These supervisors should directly report to top officials of the company to ensure an effective information flow. Mattel can also set up compensation incentives to reward contracted manufacturers that offer consistent best quality products. While enforcing manufacturers to sign documents and enhance productionShow MoreRelatedMattel Toys Recall Case Study1197 Words   |  5 PagesMATTEL TOYS RECALL CASE STUDY Product   recall:    On   August   14,   2007,   the   U.S.   Consumer   Product   Safety    Commission   (CPSC)   in   cooperation   with   Mattel   announced   five    different   recalls   of   Mattels   toys.   On   September   4,   Mattel    announced   three   more   recalls.   Some   were   due   to   the   use   of   lead    paint,   while   others   were   due   to Read MoreCase Case Study : Mattel Toy Recall1263 Words   |  6 Pages Case Study 2 – Mattel 1. Do you believe that Mattel acted in a socially responsible and ethical manner with regard to the safety of its toys? 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